VICIDIAL cluster for outbound call center

Features, capabilities, and information about HAAst
Post Reply
User avatar
CRM User
Posts: 136
Joined: Sun Nov 27, 2016 3:41 pm

VICIDIAL cluster for outbound call center

Post by CRM User » Tue Aug 07, 2018 5:10 pm

We use the commercial edition of VICIDIAL for our outbound call center. We have agents working across the city (from home), and have experienced numerous outages due to lower power quality, internet drop, etc. Can your product solve this problem?
Account for questions transferred from CRM system
User avatar
Telium Support
Posts: 180
Joined: Sun Nov 27, 2016 3:27 pm

Re: VICIDIAL cluster for outbound call center

Post by Telium Support » Tue Aug 07, 2018 5:13 pm

Yes - you can create a high availability cluster for your VICIDIAL server, using our HAAst product. With HAAst you can have 2 VICIDIAL servers, and all clients will automatically connect to the active node (server). In case of any type of failure of the active node, the standby node will take over and agents can continue making calls through the other server. All of this happens automatically in the background.

There's a lot more to it (HAAst will synchronize settings, voicemails, call scripts, VICIDIAL settings, etc) to ensure your nodes are always in sync and one node is always ready to take over, and HAAst will sense failures, control active nodes, etc. But the bottom line is that HAAst will solve your problem.
Post Reply