Can't download files - all transfer types fail

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CRM User
Posts: 104
Joined: Sun Nov 27, 2016 3:41 pm

Can't download files - all transfer types fail

Postby CRM User » Sun Apr 23, 2017 10:03 pm

I'm trying to download files from your download tab, but every transfer method I use seems to cause errors. Here are the details:

  • FTP Pull: I tried to use the FTP pull method but my FTP client shows an error like this:

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    425 Could not open data connection to port 41206: No route to host
  • FTP Push: I tried to use FTP push but the transfer status shows the following error after 30 seconds:

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    Failed. Could not connect to myhost.mydomain.com on port 21.
  • wget: I tried to download the file using the URL you provide but instead of downloading the package I get a file called:

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    index.html?a:dp~p:haast~v:2.3.7~d:rh6~r:x86_64
  • browser: I tried to download the file using my browser but when I try to untar the file I see this:

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    tar: This does not look like a tar archive
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Telium Support
Posts: 133
Joined: Sun Nov 27, 2016 3:27 pm

Re: Can't download files - all transfer types fail

Postby Telium Support » Sun Apr 23, 2017 10:06 pm

The most likely cause of your failures is as follows:

  • FTP Pull: Your firewall is blocking incoming FTP data connections (port 22). You can either enable incoming data connections on your firewall (not ideal), or preferably, set your FTP client to use 'passive mode'.
  • FTP Push: Your firewall is blocking incoming FTP control/data connection (ports 21 and 22), or your FTP server is not running.
  • wget: You forgot to add the '--content-disposition' parameter to wget when using the HTTP URL. Either rename the downloaded file to match the package name, or add the --content-disposition parameter when using wget with the HTTP URL, or use the FTP URL for download.
  • browser: It sounds like your browser connection is being interrupted/corrupted, and the file you downloaded is corrupt. Verify the md5 checksum of the file and try again, or switch to one of the above (more reliable) transfer methods.