Free Version Call Limit

Features, capabilities, and information about HAAst
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TomJohnsonMA
Posts: 3
Joined: Thu Nov 08, 2018 8:08 pm

Free Version Call Limit

Post by TomJohnsonMA » Thu Nov 08, 2018 8:13 pm

How is the three call limit determined? I have an AudioCodes gateway sending a single call to a queue in Asterisk which ringalls two extensions. As the gateway is hooked up to a single POTS line, only at most two calls can take place in the system and I typically only have the one. I have seen Haast exit saying there are four calls. It isn't consistent and so I'm confused at why it happens.
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Telium Support
Posts: 184
Joined: Sun Nov 27, 2016 3:27 pm

Re: Free Version Call Limit

Post by Telium Support » Fri Nov 09, 2018 2:06 am

HAAst depends on Asterisk to report the number of calls in progress. From the Asterisk CLI issue the command "core show calls" and you will see how call are calculated/reported.

If you are running a configuration generator (eg: PIAF, FreePBX) then you will discover that the configuration generator triggers automatic internal (local) calls every X seconds to handle time variable updates and other checks. (Not a good design as they are loading up your PBX with background "calls"). There have been an number of discussions about this topic (on various websites) and causing a lot of frustration with users who are seeing their PBX being loaded up with CPU/disk activity to do little more than update a variable. Since some product vendors only have PHP development experience they must solve every problem using PHP scripts, call files, etc. Other vendors are quite sophisticated (eg: code in C++/C) and their products (eg: XCally) use minimal system resources.

If you are running only Asterisk then check for channels not being released. (There are some documented bugs in Asterisk - depending on the version you are running).
TomJohnsonMA
Posts: 3
Joined: Thu Nov 08, 2018 8:08 pm

Re: Free Version Call Limit

Post by TomJohnsonMA » Fri Nov 09, 2018 6:07 pm

Thanks. I did not realize that FreePBX does that.
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