License file rejected due to hardware change on AWS

Installing HAAst, prerequisites, getting HAAst started, and troubleshooting performance and technical issues. As well, upgrades to HAAst and any underlying software.
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CRM User
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Joined: Sun Nov 27, 2016 3:41 pm

License file rejected due to hardware change on AWS

Post by CRM User » Tue Dec 20, 2016 7:48 pm

After a recent power cycle of my backup PBX (running on AWS) your software would not start. The log file says the hardware has changed but I haven't done anything to my AWS instance. How do I get it working?
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Telium Support
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Re: License file rejected due to hardware change on AWS

Post by Telium Support » Tue Dec 20, 2016 7:52 pm

On Dec 15 2016 Amazon made a change in how they present their hardware to licensing applications. Our license library vendor is aware of the change and has already provided us with an update.

If you encounter this problem on AWS please contact support for an updated product and license.

(Your product must be covered by a maintenance agreement for any product updates / new licenses. If you do not have a maintenance agreement in place please contact AWS support and ask them to return your image to the previous platform/version).
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