License file sometimes rejected

Installing HAAst, prerequisites, getting HAAst started, and troubleshooting performance and technical issues. As well, upgrades to HAAst and any underlying software.
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CRM User
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License file sometimes rejected

Post by CRM User » Tue Jun 27, 2017 1:54 pm

We operate seven HAAst clusters. On one node in one cluster, the license is sometimes rejected on startup. None of the other computers have this problem. Why is this happening and how do I fix it?
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Telium Support
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Re: License file sometimes rejected

Post by Telium Support » Tue Jun 27, 2017 1:58 pm

The only time we have seen this problem is when some hardware is not being consistently detected by the BIOS (intermittent hardware), or the hardware changes the profile presented to Linux (e.g.: changing MAC address, changing CPU type, etc).

We can help you find the hardware causing this problem. Please submit two license request files: One from when the license is accepted, and one from when the license is rejected. We will run a comparison through our licensing tool and it will tell us what is different.
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Telium Support
Posts: 185
Joined: Sun Nov 27, 2016 3:27 pm

Re: License file sometimes rejected

Post by Telium Support » Tue Jun 27, 2017 2:03 pm

In this case a defective video card caused the BIOS to sometimes detect a video card, sometimes no video card. The customer replaced the video card and the BIOS consistently detected the hardware. The license was then automatically accepted again.

Note that customers can add memory, change video cards, etc. without concern - we just update the license for you. Send us a new license request and we'll send you an updated license file. However, if your hardware appears to change on every boot then you need to fix that first.

Note that replacement licenses are free, but must be generated for a system under a maintenance agreement.
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