Search found 201 matches

by Telium Support
Tue Aug 14, 2018 3:36 pm
Forum: General
Topic: USB license on Hyper-V guest
Replies: 1
Views: 1446

Re: USB license on Hyper-V guest

In order to connect a USB device to a Hyper-V guest you need to use a USB over IP solution. This means you plug the USB device into a real (physical) device(possibly even the Hyper-V host) and then attach it to the guest over a network (IP) connection. For example, there are software packages which ...
by Telium Support
Sat Aug 11, 2018 10:18 am
Forum: Installation & Upgrade
Topic: AMI connection issue at startup
Replies: 4
Views: 1137

Re: AMI connection issue at startup

Distribution type 11 would be correct for your setup, so that's not the problem. I would focus solely on ensuring HAAst can start your FreePBX instance properly. The problem could even be that FreePBX is starting but shutting down with an error code, or is getting severely delayed (see Sangoma notes...
by Telium Support
Sat Aug 11, 2018 1:46 am
Forum: Installation & Upgrade
Topic: AMI connection issue at startup
Replies: 4
Views: 1137

Re: AMI connection issue at startup

You have a number of issues: 1. The following error in your event log indicates that HAAst is unable to successfully start Asterisk (and/or FreePBX services). Fri Aug 10 06:47:42 2018, 00000721, E, System Command, Failed to start Asterisk (start) wrapper. Run result 3; exitcode 0 What have you set y...
by Telium Support
Tue Aug 07, 2018 5:13 pm
Forum: General
Topic: VICIDIAL cluster for outbound call center
Replies: 1
Views: 702

Re: VICIDIAL cluster for outbound call center

Yes - you can create a high availability cluster for your VICIDIAL server, using our HAAst product. With HAAst you can have 2 VICIDIAL servers, and all clients will automatically connect to the active node (server). In case of any type of failure of the active node, the standby node will take over a...
by Telium Support
Fri Jul 20, 2018 12:40 pm
Forum: General
Topic: Export to Russia
Replies: 1
Views: 622

Re: Export to Russia

Telium's products are not impacted by any export limitations, so yes we can export the product to Russia. The software itself does not care where it operates - so it will operate perfectly in any geographic region. На продукцию Telium не влияют ограничения на экспорт, поэтому да, мы можем экспортиро...
by Telium Support
Tue Jul 03, 2018 1:26 pm
Forum: General
Topic: USB license key didn't arrive
Replies: 3
Views: 1232

Re: USB license key didn't arrive

Don't worry about your software. It will run for 60 days on the temporary license and if needed we can send you another temporary license by email. Since the USB keys were never used we can issue a replacement set of USB keys. There is a $150 charge to cover the keys, shipping and handling, and we w...
by Telium Support
Tue Jul 03, 2018 1:20 pm
Forum: General
Topic: USB license key didn't arrive
Replies: 3
Views: 1232

Re: USB license key didn't arrive

USB keys are sent with insurance, tracking, and signature required upon receipt. If they are lost by the courier (eg: UPS, Fedex) then we claim the insurance value ($150) and issue new keys to you at no cost. However, in your case the item shows as delivered and signed for. We emailed you a copy of ...
by Telium Support
Mon Jun 25, 2018 5:46 am
Forum: Configuration & Optimization
Topic: Update DNS record to point to active PBX
Replies: 1
Views: 794

Re: Update DNS record to point to active PBX

First you must enable insecure updates on your Windows DNS server as follows: Click Start, point to Administrative Tools, and then click DNS. Under DNS, double-click the applicable DNS server, double-click Forward Lookup Zones Right-click the applicable zone. Click Properties. In the Dynamic updates...
by Telium Support
Mon Jun 25, 2018 5:43 am
Forum: Configuration & Optimization
Topic: Error on sync FreePBX MySQL table
Replies: 1
Views: 684

Re: Error on sync FreePBX MySQL table

Some versions of FreePBX contain tables without indices. Although this is not valid SQL, MySQL allows it and so FreePBX can operate with this poorly designed table. HAAst is complaining that it can't sync a table without a unique index. (Although this is likely an unimportant table as Sangoma seems ...
by Telium Support
Sun Jun 24, 2018 2:14 pm
Forum: Configuration & Optimization
Topic: Run result 3 when starting FreePBX on old hardware
Replies: 1
Views: 547

Re: Run result 3 when starting FreePBX on old hardware

Run result 3 means that it is taking too long to start Asterisk/FreePBX and something is wrong, so HAAst gives up. In your case there are two compounding factors. First the old hardware is probably slowing started, but to an acceptable level. Second, FreePBX's startup script can be very slow as it r...