Search found 184 matches

by Telium Support
Sun Nov 27, 2016 6:31 pm
Forum: Configuration & Optimization
Topic: Dialplan errors reported by Asterisk
Replies: 1
Views: 1408

Re: Dialplan errors reported by Asterisk

Although unusual, this suggests that your FreePBX AstDB is corrupt or incomplete, and FreePBX is missing database entries needed by the dialplan. This can occur if you have installed a buggy FreePBX update, or FreePBX has crashed, etc. There are four possible ways to correct the Asterisk database. R...
by Telium Support
Sun Nov 27, 2016 6:29 pm
Forum: Configuration & Optimization
Topic: MySQL table synchronization error on older FreePBX
Replies: 1
Views: 1197

Re: MySQL table synchronization error on older FreePBX

A basic requirement of any MySQL is that is has a unique usable key. However, MySQL does not enforce this - and FreePBX uses badly designed tables. The MySQL synchronization library HAAst uses assumes that each table has a usable key – which it normally does. If no usable key exists then sync might ...
by Telium Support
Sun Nov 27, 2016 6:27 pm
Forum: Configuration & Optimization
Topic: MySQL table synchronization warning meaning
Replies: 1
Views: 1125

Re: MySQL table synchronization warning meaning

Error code 5 reflects a non-descript exit condition and is harmless. In versions of HAAst prior to 2017 a warning with exit code 2 (in the case of MySQL database/table synchronization) means that differences were found between the source and destination tables but they were successfully synchronized...
by Telium Support
Sun Nov 27, 2016 6:25 pm
Forum: Configuration & Optimization
Topic: FreePBX failover every night
Replies: 1
Views: 1170

Re: FreePBX failover every night

FreePBX includes a backup script which causes high CPU and IO latency when it runs. During this time the entire system becomes unresponsive, and call quality may suffer. HAAst will accurately detect that the server has become unresponsive and initiate a failover. Customers don’t usually realize the ...
by Telium Support
Sun Nov 27, 2016 6:24 pm
Forum: Configuration & Optimization
Topic: SSL_verify error on synchronization MySQL databases
Replies: 1
Views: 1253

Re: SSL_verify error on synchronization MySQL databases

An update to Perl (with poor backward compatibility) is causing the problem. Perl no longer accepts the default SSL verification option of ‘NONE’ without explicitly specifying that option. Although the message is harmless, it can be eliminated by specifying the SSL verification option. We generally ...
by Telium Support
Sun Nov 27, 2016 6:21 pm
Forum: Installation & Upgrade
Topic: GLIBC error
Replies: 1
Views: 908

Re: GLIBC error

The wrong HAAst package has been installed. HAAst is looking for libraries that are more modern (recent) than those offered by your Linux distribution. If you are sure you downloaded the right HAAst package then try a system wide update using your package manager (eg: “yum update”). Otherwise, retur...
by Telium Support
Sun Nov 27, 2016 6:20 pm
Forum: Installation & Upgrade
Topic: Untarring error
Replies: 1
Views: 939

Re: Untarring error

The library you downloaded is incomplete and/or corrupt. Try again to download the file. Before expanding the archive, check the md5sum value of the downloaded file and compare it to the value shown on the Telium website for that file. Some users find that their browser cannot reliably download file...
by Telium Support
Sun Nov 27, 2016 6:19 pm
Forum: Installation & Upgrade
Topic: Web GUI access says error 500
Replies: 1
Views: 942

Re: Web GUI access says error 500

This problem can occur upon initial installation, or after an upgrades (if you deleted the contents of your /usr/local/haast/web_interface directory), and you have configured Apache to require a password when browsing the (virtual) directory. The problem is that your password file was not created (o...
by Telium Support
Sun Nov 27, 2016 6:17 pm
Forum: Installation & Upgrade
Topic: License file rejected on Ubuntu with bonded interfaces
Replies: 1
Views: 923

Re: License file rejected on Ubuntu with bonded interfaces

There is a known bug (in Ubuntu/Debian) relating to constantly changing MAC addresses for bonded interfaces. Further information can be found here: http://blog.widodh.nl/2015/09/ubuntu-and-the-changing-mac-address-withbonding/ or found on the Ubuntu bug tracker as bug 1288196. The solution is that y...
by Telium Support
Sun Nov 27, 2016 6:15 pm
Forum: Installation & Upgrade
Topic: Segfault on start, or driver errors
Replies: 1
Views: 849

Re: Segfault on start, or driver errors

Linux is complaining that something is missing. The most likely cause is that you are missing a prerequisite package. HAAst then tries to access a missing operating system library which crashes the program. If you enabled the HAAst performance database option (writing to MySQL), but you skipped the ...