Telium's software is an standalone product, which can run with Asterisk, FreePBX, PIAF, etc. Our software is not a plug-in module of FreePBX. (Sangoma signing applies only to FreePBX modules. ) HAAst operates between the operating system and Asterisk levels, while FreePBX is a 'configuration generat...

The best way to create a cluster for a live Asterisk system is as follows: Install HAAst on the live system Configure HAAst on the live system Apply any Asterisk updates you wish Finalize your Asterisk dialplan and ensure Asterisk works as you wish During your maintenance window shutdown the PBX Use...

I'll start by answering this question in the context of ANY cluster (eg: gateway cluster, router cluster, file server cluster, etc.). If the nodes which make up the cluster cannot talk to one another then they have no way of knowing if the other node is dead or alive. As such, the correct action for...

HAAst depends on Asterisk to report the number of calls in progress. From the Asterisk CLI issue the command "core show calls" and you will see how call are calculated/reported. If you are running a configuration generator (eg: PIAF, FreePBX) then you will discover that the configuration generator t...

This message means that the operating system is having trouble enumerating hardware on your host. This is due to a bug in your BIOS or Linux OS. Telium software tries to work around this bug, and everything SHOULD work fine. But if you have any problem with hardware failure detection or licensed fea...

HAAst is correctly NOT failing over because your PBX is operational and in-progress calls remain up. From HAAst's perspective your PBX has reached capacity (but is still operational). First of all, be careful you don't try to solve a security problem with an HA solution. Even if HAAst fails over to ...

All of our support services are in English. We have some native French, German, and Hindi language skills, but that depends on the support representatives on duty. However, for customers who can't speak English we try to support them through Google Translate, translating each message in/out to the l...

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and Cisco VPN protocols (IPSec, PPTP/MPPE, L2TP/IPSec). If you chose not to use one of these p...

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and shared Cisco VPN protocols. If you chose not to use one of these protocols, or you require...

HAAst can handle that easily using the event handler system. There are 2 aspects to your cluster that must be handled separately: the FreePBX configuration, and the Asterisk configuration. Remember that FreePBX is a pretty GUI with it's own configuration database (in MySQL), and it regenerates the A...