Search found 128 matches

by Telium Support
Mon Nov 20, 2017 2:57 pm
Forum: General
Topic: Backup PBX in cloud/AWS
Replies: 2
Views: 557

Re: Backup PBX in cloud/AWS

Since the above post was written 1 year ago, the market trend has reversed and we are seeing more companies move their PBX's off the cloud and back on-premise. Reasons vary but we have frequently heard that audio problems (due to latency) are forcing the return of PBX to a hardware platform under fu...
by Telium Support
Mon Nov 20, 2017 2:50 pm
Forum: General
Topic: Allow users to failover the PBX cluster
Replies: 2
Views: 258

Re: Allow users to failover the PBX cluster

I should also add that VARs/resellers sometimes add cluster control into their own GUI or system administration interface. HAAst includes socket, web (PHP), and Python examples of how to monitor and control HAAst, so adding cluster monitoring and control to your own product is simple. (Creating your...
by Telium Support
Wed Oct 18, 2017 3:19 pm
Forum: Installation & Upgrade
Topic: Website timeouts
Replies: 1
Views: 115

Re: Website timeouts

Following a press release by one of our clients our traffic has spiked and our web host is overloaded. (As of Oct 16 2017). We have contacted our hosting company and requested additional bandwidth. Our web site should become more responsive on October 18 2017 and you should be able to view/download ...
by Telium Support
Mon Sep 25, 2017 5:01 pm
Forum: General
Topic: Caching IP addresses and phone numbers locally
Replies: 1
Views: 148

Re: Caching IP addresses and phone numbers locally

You should not attempt to cache responses locally for two reasons: ⋅ It violates the terms of service of SecData ⋅ The SecData database changes quickly and your cache will not be up to date We should also point out that SecData includes anti-scraping technology. If our servers de...
by Telium Support
Tue Sep 19, 2017 12:52 pm
Forum: Installation & Upgrade
Topic: Opensuse Support
Replies: 1
Views: 113

Re: Opensuse Support

We do not offer a prepackaged SUSE distribution of HAAst due to lower market share of SUSE. As you can see ( https://en.wikipedia.org/wiki/List_of_Linux_distributions ), there are hundreds of different Linux distributions and we could not possibly create packages (or installation instructions) for t...
by Telium Support
Fri Aug 11, 2017 6:01 pm
Forum: Installation & Upgrade
Topic: Webinterface shows empty page
Replies: 3
Views: 336

Re: Webinterface shows empty page

It sounds like your document root (set by PHP) is not pointing to the right place - but that's ok. (We'll try to recreate your problem on a future release so we can properly detect and override the document root for your distro.) A simple workaround is to create a symlink for settings.php to the cor...
by Telium Support
Wed Aug 09, 2017 10:42 pm
Forum: Installation & Upgrade
Topic: Confusing instructions
Replies: 2
Views: 698

Re: Confusing instructions

I should add that from experience: ⋅ Approximately 50% of our customers never call/email during installation; they perform the whole installation and we only hear from them when they need their license activation. (These are the senior Linux & Asterisk admins) ⋅ Approximately...
by Telium Support
Wed Aug 09, 2017 10:05 pm
Forum: Installation & Upgrade
Topic: Webinterface shows empty page
Replies: 3
Views: 336

Re: Webinterface shows empty page

You didn't post quite enough detail to give a definite answer, but I'll offer some suggestions: ⋅ You didn't mentioned which option you chose for installing the web interface, so I'll assume option 1 (create a directory alias). Check the file /etc/httpd/conf.d/secast.conf and ensure the di...
by Telium Support
Wed Aug 02, 2017 5:25 pm
Forum: Installation & Upgrade
Topic: Do you support Debian Linux?
Replies: 2
Views: 807

Re: Do you support Debian Linux?

And as of August 1 2017 we officially support Debian 9.

Please note that we only build 64 bit packages for newer distributions like Debian 9 / Ubuntu 16. If you require a 32 bit version for a recent OS please contact Telium support.
by Telium Support
Tue Aug 01, 2017 2:57 pm
Forum: Installation & Upgrade
Topic: Uninstall HAAst button
Replies: 1
Views: 180

Re: Uninstall HAAst button

Linux does not have a 'REMOVE PROGRAMS' commandlet like Windows does - but some Linux distributions do offer a GUI to their package manager. To uninstall HAAst you can simply reverse the steps in the installation guide, but in summary you need to: ⋅ Delete the /usr/local/haast subdirectory...