Search found 201 matches

by Telium Support
Wed May 08, 2019 10:58 pm
Forum: Installation & Upgrade
Topic: Errors / warnings after sync
Replies: 1
Views: 46

Re: Errors / warnings after sync

The first error means that the rsync process is not running. Please ensure rsync is installed, running, enabled, and configured as per the HAAst detailed installation guide. I suspect that you actually solved the first error, since the second error means that rsync is running! But, the second error ...
by Telium Support
Sat Apr 27, 2019 1:57 pm
Forum: General
Topic: Thank you! What a team
Replies: 1
Views: 107

Re: Thank you! What a team

I've passed along your thanks to the entire account team. We think we have a pretty exceptional group of people here, and its great to hear our customers feel the same way. BTW Steve is our CTO, and he really knows his stuff. Steve is personally involved in every large project, and also does quality...
by Telium Support
Fri Apr 12, 2019 7:37 pm
Forum: Installation & Upgrade
Topic: Test email alert from node
Replies: 1
Views: 158

Re: Test email alert from node

At this time HAAst does not have this capability, but a feature request has already been submitted. However, if you are concerned about connectivity between the HAAst node and your SMTP server, or SMTP credentials, then we can help you diagnose this. From the HAAst node perform the following steps: ...
by Telium Support
Tue Apr 09, 2019 10:45 pm
Forum: General
Topic: Can HAAst monitor proprietary hardware / software?
Replies: 1
Views: 145

Re: Can HAAst monitor proprietary hardware / software?

Yes! The Commercial Unlimited edition of HAAst has the ability to use custom sensors that you (or we) can create. So if you already have a command line tool that reads the hardware or software health then a simple BASH script will allow you to feed that health data into HAAst. HAAst can then conside...
by Telium Support
Tue Apr 09, 2019 6:40 pm
Forum: General
Topic: How long to get a license
Replies: 1
Views: 131

Re: How long to get a license

License requests go into the general support queue, which means response time for your license will match our general support response times. Our typical response time is 20 minutes, but during times of high demand it may extend as far as 4 hours. (By hour 4 engineering staff are being moved to supp...
by Telium Support
Tue Apr 09, 2019 6:03 pm
Forum: Configuration & Optimization
Topic: FreePBX access denied to SQL error on one node
Replies: 1
Views: 228

Re: FreePBX access denied to SQL error on one node

The problem most likely was created by changing the FreePBX database username/password on one node and not the other. Changing the FreePBX database username/password does two things: 1. it updates the /etc/freepbx.conf file, and 2. it updates the 'users' table in the MySQL 'mysql' database. So altho...
by Telium Support
Fri Apr 05, 2019 5:24 pm
Forum: Configuration & Optimization
Topic: How to configure AWS based cluster for shared VoIP NIC
Replies: 2
Views: 439

Re: How to configure AWS based cluster for shared VoIP NIC

The above is a general guideline, not a detailed instruction manual on how to use and setup AWS, nor is it an instruction manual on networking. Setup and configuration of multi-homed networks is where most users get stuck. The Telium support group can offer assistance for specific problems, but we c...
by Telium Support
Fri Apr 05, 2019 5:17 pm
Forum: Configuration & Optimization
Topic: How to configure AWS based cluster for shared VoIP NIC
Replies: 2
Views: 439

Re: How to configure AWS based cluster for shared VoIP NIC

First of all, AWS Lightsail has hidden access to some features that you will need to make this work, so you will instead need to setup a couple of EC2 instances. Since you want to share a VoIP NIC (shared IP) between nodes, your two nodes must reside in the same region but can reside in different Av...
by Telium Support
Thu Mar 21, 2019 3:53 pm
Forum: General
Topic: Keeping calls up when cluster switches to backup node
Replies: 3
Views: 332

Re: Keeping calls up when cluster switches to backup node

This may be possible but it really depends on: If the endpoints use TCP for the SIP connection then they may detect the cluster failover (as the TCP connection closes, possibly with a FIN) If the endpoints generate SIP traffic (eg: reregistering) then the lack of response or out of sequence response...
by Telium Support
Sun Mar 17, 2019 9:04 pm
Forum: General
Topic: USB Dongle in VMware ESXi
Replies: 1
Views: 509

Re: USB Dongle in VMware ESXi

Once you have received the USB dongle(s) containing your license, 1. Plug each dongle into the appropriate physical machine. (The dongle will have a tag attached showing the machine name, in case you have multiple dongles). 2. From the VMware console edit the virtual machine, and add a new USB devic...