Search found 180 matches

by Telium Support
Fri Oct 19, 2018 2:17 pm
Forum: General
Topic: ¿Ofreces apoyo en español?
Replies: 1
Views: 11

Re: ¿Ofreces apoyo en español?

All of our support services are in English. We have some native French, German, and Hindi language skills, but that depends on the support representatives on duty. However, for customers who can't speak English we try to support them through Google Translate, translating each message in/out to the l...
by Telium Support
Sun Oct 14, 2018 2:00 pm
Forum: General
Topic: Connect to our site using VPN
Replies: 1
Views: 25

Re: Connect to our site using VPN

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and Cisco VPN protocols (IPSec, PPTP/MPPE, L2TP/IPSec). If you chose not to use one of these p...
by Telium Support
Sun Oct 14, 2018 2:00 pm
Forum: General
Topic: Connect to our site using VPN
Replies: 1
Views: 10

Re: Connect to our site using VPN

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and shared Cisco VPN protocols. If you chose not to use one of these protocols, or you require...
by Telium Support
Sun Oct 14, 2018 1:18 pm
Forum: Configuration & Optimization
Topic: Different trunks on cluster nodes
Replies: 1
Views: 46

Re: Different trunks on cluster nodes

HAAst can handle that easily using the event handler system. There are 2 aspects to your cluster that must be handled separately: the FreePBX configuration, and the Asterisk configuration. Remember that FreePBX is a pretty GUI with it's own configuration database (in MySQL), and it regenerates the A...
by Telium Support
Fri Oct 05, 2018 12:47 pm
Forum: General
Topic: Database command failed on write to eventlog table
Replies: 6
Views: 117

Re: Database command failed on write to eventlog table

It looks like your MySQL server database is closing the connection - causing SecAst to constantly reopen the connection. Normally a support rep would connect to your system by SSH to look for a MySQL related issue, or to capture more detail about the cause of the database closure. As you are running...
by Telium Support
Fri Oct 05, 2018 2:57 am
Forum: General
Topic: Database command failed on write to eventlog table
Replies: 6
Views: 117

Re: Database command failed on write to eventlog table

Could you post the [database] stanza of your secast.conf file?

Does the contents of the database appear correct in the web interface?
by Telium Support
Sun Sep 30, 2018 12:55 am
Forum: General
Topic: Database command failed on write to eventlog table
Replies: 6
Views: 117

Re: Database command failed on write to eventlog table

I assume the log excerpt you posted is not contiguous (i.e. you removed lines). Is there something in the removed lines pointing to some other issue? It's unusual for the database connection to close (failed write). Is the database on the same server as SecAst? You may wish to increase logging to th...
by Telium Support
Sun Sep 16, 2018 7:38 pm
Forum: Installation & Upgrade
Topic: Failed dependencies during qt5-base installation
Replies: 6
Views: 163

Re: Failed dependencies during qt5-base installation

There's the problem: you are running a derivative of Red Hat 6 yet the rpm command you issued above was trying to install a package designed for Red Hat 7 . That's why you got the GLIBC error. If you google how to add EPEL to your distro (CentOS 6) you will find detailed instructions; or try this li...
by Telium Support
Sun Sep 16, 2018 11:31 am
Forum: Installation & Upgrade
Topic: Failed dependencies during qt5-base installation
Replies: 6
Views: 163

Re: Failed dependencies during qt5-base installation

I suspect you are mixing incompatible packages. I'm guessing that your OS is redhat based. Please post the output of: cat /etc/redhat-release Instead of manually picking packages from various repo's on the internet you may wish to add a comprehensive repo like EPEL which has all of these packages av...
by Telium Support
Sun Sep 16, 2018 12:56 am
Forum: Installation & Upgrade
Topic: Failed dependencies during qt5-base installation
Replies: 6
Views: 163

Re: Failed dependencies during qt5-base installation

From your ldd output it appears that you are missing the Qt5 package(s). It's not clear why you cannot install the packages qt5-qtbase and qt5-qtbase-mysql packages. The ldd output you posted just says qt5 packages are missing. I have a feeling there is something else you are not telling. Why are yo...