Search found 185 matches

by Telium Support
Sat Nov 17, 2018 3:50 pm
Forum: Installation & Upgrade
Topic: Best way to install HAAst into live environment
Replies: 1
Views: 126

Re: Best way to install HAAst into live environment

The best way to create a cluster for a live Asterisk system is as follows: Install HAAst on the live system Configure HAAst on the live system Apply any Asterisk updates you wish Finalize your Asterisk dialplan and ensure Asterisk works as you wish During your maintenance window shutdown the PBX Use...
by Telium Support
Fri Nov 09, 2018 7:06 pm
Forum: General
Topic: What happens when management connection lost between nodes
Replies: 1
Views: 144

Re: What happens when management connection lost between nodes

I'll start by answering this question in the context of ANY cluster (eg: gateway cluster, router cluster, file server cluster, etc.). If the nodes which make up the cluster cannot talk to one another then they have no way of knowing if the other node is dead or alive. As such, the correct action for...
by Telium Support
Fri Nov 09, 2018 2:06 am
Forum: General
Topic: Free Version Call Limit
Replies: 2
Views: 84

Re: Free Version Call Limit

HAAst depends on Asterisk to report the number of calls in progress. From the Asterisk CLI issue the command "core show calls" and you will see how call are calculated/reported. If you are running a configuration generator (eg: PIAF, FreePBX) then you will discover that the configuration generator t...
by Telium Support
Fri Oct 26, 2018 1:11 am
Forum: General
Topic: Warning that hardware reporting may be inconsistent
Replies: 1
Views: 130

Re: Warning that hardware reporting may be inconsistent

This message means that the operating system is having trouble enumerating hardware on your host. This is due to a bug in your BIOS or Linux OS. Telium software tries to work around this bug, and everything SHOULD work fine. But if you have any problem with hardware failure detection or licensed fea...
by Telium Support
Thu Oct 25, 2018 5:37 pm
Forum: Configuration & Optimization
Topic: Detect running out of RTP ports
Replies: 1
Views: 167

Re: Detect running out of RTP ports

HAAst is correctly NOT failing over because your PBX is operational and in-progress calls remain up. From HAAst's perspective your PBX has reached capacity (but is still operational). First of all, be careful you don't try to solve a security problem with an HA solution. Even if HAAst fails over to ...
by Telium Support
Fri Oct 19, 2018 2:17 pm
Forum: General
Topic: ¿Ofreces apoyo en español?
Replies: 1
Views: 211

Re: ¿Ofreces apoyo en español?

All of our support services are in English. We have some native French, German, and Hindi language skills, but that depends on the support representatives on duty. However, for customers who can't speak English we try to support them through Google Translate, translating each message in/out to the l...
by Telium Support
Sun Oct 14, 2018 2:00 pm
Forum: General
Topic: Connect to our site using VPN
Replies: 1
Views: 143

Re: Connect to our site using VPN

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and Cisco VPN protocols (IPSec, PPTP/MPPE, L2TP/IPSec). If you chose not to use one of these p...
by Telium Support
Sun Oct 14, 2018 2:00 pm
Forum: General
Topic: Connect to our site using VPN
Replies: 1
Views: 130

Re: Connect to our site using VPN

We would be happy to SSH into your hosts to help with configuration. Our support machines have pre-installed VPN clients for the most popular protocols: Microsoft Windows protocols (PPTP/L2TP/IPSec/IKEv2), and shared Cisco VPN protocols. If you chose not to use one of these protocols, or you require...
by Telium Support
Sun Oct 14, 2018 1:18 pm
Forum: Configuration & Optimization
Topic: Different trunks on cluster nodes
Replies: 1
Views: 176

Re: Different trunks on cluster nodes

HAAst can handle that easily using the event handler system. There are 2 aspects to your cluster that must be handled separately: the FreePBX configuration, and the Asterisk configuration. Remember that FreePBX is a pretty GUI with it's own configuration database (in MySQL), and it regenerates the A...
by Telium Support
Fri Oct 05, 2018 12:47 pm
Forum: General
Topic: Database command failed on write to eventlog table
Replies: 6
Views: 320

Re: Database command failed on write to eventlog table

It looks like your MySQL server database is closing the connection - causing SecAst to constantly reopen the connection. Normally a support rep would connect to your system by SSH to look for a MySQL related issue, or to capture more detail about the cause of the database closure. As you are running...